ACCEPTABLE GROUNDS FOR ISSUING A REFUND

You are eligible for a refund:-

• If you did not download any commercial component from our site, you did not request support and requested your refund within 30 days of the date your invoice was issued.
• The product you subscribed to is discontinued within 14 days of the date of your subscription, no matter if you have downloaded the software or asked for support. Exception: this does not apply to us dropping support for a particular version of Joomla!, PHP or any other server-side or client-side software. Excepted cases are not eligible for refund.
• Stolen credit card, PayPal account or other form of payment or financial instrument used to pay for the subscription. In this case we kindly request that you ask for a refund instead of filing a chargeback request with PayPal or your bank.
• All requests for refund MUST be initiated through our Contact Us page within the refund period.

WE DO NOT ISSUE REFUNDS UNDER THE FOLLOWING CIRCUMSTANCES

You are eligible for a refund AND:-

• You've changed your mind
• You've decided our product is "Not what I need"
• You've found a different solution
• Your purchase is older than 30 days (no exceptions)

TERMINATION WITHOUT REFUND

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms of Use or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate his/her account without a refund or prior notice and block his/her IP address.

ACCOUNT TERMINATION

The Buyer understands that access to support, downloads, and documentation terminates when the refund is processed.

REFUND PROCESSING

Refunds are processed by the same payment processor you used to subscribe. Refunds are issued up to 7 business days after they are requested. The actual date of receiving the refund depends on the payment processor and the method of payment. Usually refunds via PayPal are credited within a few hours and refunds through a credit card company may take up to two months. This period of time is outside our control.

UPDATES TO THIS POLICY

This refund policy can be updated at any time, without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. It is considered an integral part of our Terms of Use and its acceptance is mandatory for all users.